Recently, a client asked us to perform a Microsoft Dynamics CRM 2011 On Premises to CRM 2013 On Premises upgrade. After reading through pages of upgrade guides and how to articles, I felt our team was very prepared for the upgrade. We conducted the upgrade in a test environment without any trouble, but as we were investigating our newly upgraded system, we noticed some of the entities had the new Business Process Flows enabled and these flows were appearing at the top of the entity forms. For most clients who are upgrading to CRM 2013, this is a huge plus as it is added functionality and can help members of the sales team conduct their sales in a standardized manor. This client, however, did not want to add the Business Process Flows feature to the system. Our team was then tasked with removing this feature from the upgraded system.