A short while ago I was tasked with working on a pilot that required me to learn a new software product (well, at least it was new to me) and provide evaluations of this product.
The product I am referring to is the cloud-based, Software as a Service (SaaS) solution called ServiceNow that manages and automates IT enterprise services. Sounds boring? It really isn't…that is, once you get past that familiar Salesforce.com-like look and feel and learn your way around the product.
I would like to share some details of what ServiceNow can do for any business looking to automate their IT services, whether it is through change management, incident management, project portfolio management, configuration management, or resource management among other practices.
ServiceNow is offered solely as an online solution that does not require the customer to incur in hardware expenses. In contrast, RemedyForce (Salesforce.com's nemesis to ServiceNow) does offer on premise solutions as well as Computer Associates (CA).